I like to think I’m a pretty decent communicator. As a technical consultant, you have to be able to explain a problem or a solution in a way which makes sense to a client. It’s not always easy, however, to explain or to understand an issue when it’s being described over the phone or even in an email. What one person might call a “button”, another might call a “widget” or “icon”, and a “pop-up menu” – well, that’s anyone’s guess. It doesn’t help that different versions of systems and software often have very different appearances, and so trying to troubleshoot a problem becomes a frustrating session of Chinese Whispers.
That’s why I’m a big fan of remote screen sharing. When we can both see the same screen, it’s much easier to describe what’s going on – I can clearly see what’s happening, whether there are any error messages, and I can also take control of the system to make any remedies – or explain how to do them yourself, if you’d rather.
Teamviewer is a free application which you need to download and install. It’s a great tool for remote troubleshooting assistance. You can do so using the link at the top of this page.
Once installed, you launch it from your Applications folder, and you are assigned an ID number and a passcode. They look like this:
All you need to do is tell me (via phone, email or message) these codes, and I will be able to connect to you via screen sharing. The passcode expires when we close the connection, but your ID remains the same – so the next time you start it up, you’ll need to give me the new passcode.